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Hulp nodig bij uw bestelling? 

  • Bekijk de veel gestelde vragen onderaan

  • bel ons op (tijdens de kantooruren) 0475 72 50 00

  • Neem contact op via ons contactformulier

  • What's your address?
    Asian Import (HQ) Vanackerestraat 59 8560 Wevelgem België Outlet store by Asian Import Westendestraat 10 8670 Koksijde België
  • What are your opening hours?
    We are open at : Wednesday from 10am - 12pm and 2pm - 6pm Thursdays from 10am - 12pm and 2pm - 6pm Friday from 10am - 12pm and 2pm - 6pm Saturdays from 10am - 12pm and 2pm - 6pm Closed on public holidays
  • How much does the shipping cost?
    - Collections are possible during our opening hours. - The shipping costs for DPD in Belgium are 7 euros per package. - Pallet shipments in Belgium = 65 euros (multiple images can be placed on a pallet)
  • Product is no longer available
    If a product is no longer available you can be notified as soon as it is back in the store This can be done via the button at the product itself (see photo) You will receive an email with the notification as soon as it is available.
  • Kan ik een product reserveren?
    Reserveren kan enkel in de winkel of via mail met betaling van een voorschot. Zo bent u ook zeker dat uw product gereserveerd is. Indien een product niet meer beschikbaar is kunt u op de hoogte gebracht worden zodra het terug in de winkel is. Zodra beschikbaar krijgt u een mailtje met de melding. (zie foto)
  • How can I pay?
    At Asian Import you can choose between the following payment options: - In the store : cash and by card (BC, VISA, Apple pay,...) - Online : by card (BC, iDeal, VISA, Apple pay,...) There are no transaction costs for paying online. Payments via webshop are made via the payment provider Mollie
  • When will I receive my order?
    DPD Orders by courier are collected from our warehouse on Wednesday and Friday. You will receive a track & trace email with which you can track your order. DPD average delivery time 1/2 working days after collection Pallet shipping Orders by carrier (ordered before 2 pm) - Ordered on Monday - delivery Thursday - Ordered on Tuesday - delivery Thursday - Ordered on Wednesday - delivery Friday - Ordered on Thursday - delivery Monday - Ordered on Friday - delivery Thursday - Ordered on weekend - delivery Thursday
  • Returns
    Still not satisfied with your online purchase? Then you can report this to us within 14 days of receiving your product. After this you will have another 14 days to return your product in its original condition and packaging if you meet the conditions for return Note: The right of withdrawal only applies if you reside in a country within the European Economic Area more info see our return page (link at the bottom of the website)
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